Terms of service.

1. Introduction

These Terms of Service govern your use of the Frances Liddle Independent Opticians website and all online services we provide.
By accessing or using our website, you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

2. Who We Are

Frances Liddle Independent Opticians

3. Website Use

You agree to use this website for lawful purposes only and in a way that does not:

  • Infringe the rights of others

  • Restrict or inhibit anyone else's use of the site

  • Introduce malware, viruses or harmful code

  • Attempt to access unauthorised parts of our systems

We reserve the right to suspend or restrict access to the website at any time.

4. Accuracy of Information

We aim to ensure all website content is accurate and up to date.
However:

  • Information is provided for general guidance only

  • Clinical advice is not given through the website

  • Content may be updated or changed without notice

  • We do not guarantee completeness or accuracy at all times

For clinical advice, please book an appointment with our team.

5. Online Booking Services

If online booking is available, you agree to provide accurate personal details.

We may cancel or amend appointments if:

  • Incorrect information is provided

  • A clinical reason requires rescheduling

  • The appointment no longer meets NHS eligibility criteria

  • There is a technical or system error

Any appointment reminder services are provided as a courtesy and not a guarantee.

6. Online Purchases & Enquiries

Where purchases or enquiries are made online:

  • No order is confirmed until we have reviewed it

  • Prices and availability may change

  • Prescription products require a valid, in-date prescription

  • We may contact you to confirm clinical details

All purchases are also governed by our Terms & Conditions and Returns & Refunds Policy.

7. Intellectual Property

All content on this website—including text, images, branding, graphics and design—belongs to Frances Liddle Independent Opticians unless otherwise stated.

You may not copy, reproduce, distribute or use any content without written permission.

8. Third-Party Links

Our website may contain links to third-party sites such as:

  • Xeyex (appointment or records system)

  • Map services

  • Social media platforms

  • Product manufacturers (e.g., ZEISS)

We are not responsible for the content, policies or practices of these external websites.

9. Data Protection

Personal data submitted through the website is handled in accordance with our Privacy Policy, which outlines:

  • What data we collect

  • How it is used

  • Your rights under UK GDPR

By using the website, you agree to the data practices described in the Privacy Policy.

10. Cookies

Our website uses cookies to improve functionality and user experience.
Details are provided in our Cookie Policy.

11. Liability Disclaimer

We are not liable for:

  • Losses caused by website downtime or inaccessibility

  • Technical errors, bugs or interruptions

  • Loss of data or damage to your device from using the site

  • Actions taken based on website content without clinical consultation

Nothing in these terms limits liability where it cannot be excluded by law.

12. Changes to These Terms

We may update these Terms of Service periodically.
Changes take effect immediately once published on this page.